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FAQ

FREQUENTLY ASKED QUESTIONS

 

SHOPPING & ORDERING

 

 

PAYMENT OPTIONS

 

 

GIFT CARDS & eGift Cards

 

 

PERSONALIZATION

 

 

YOUR ACCOUNT

 

 

SHIPPING & DELIVERY

 

 

RETURNS

 

 

SERVICES/POLICIES

 

 

PRIVACY & SECURITY

 



 
 

SHOPPING & ORDERING

 

How can I find what I'm looking for?

 

There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found near the top of each page. You can search by keywords, such as “putters,” the name of the putter or you can enter a product number from one of our catalogs. Our Search will provide you with the best matches to your query. Another way to find what you're looking for is to navigate by category. For example, if you're looking for a pair of shorts simply go to the left of the web page and click on “Departments.” From there choose Golf Apparel then Shorts. Still can't find what you're looking for? Call one of our sales reps at 800-874-0146 and they will be happy to assist you.

 

How do I place an online order?

Shopping and ordering online is a breeze at our online golf store.

 

New customers — If you haven't completed an online transaction with us, it's quick and easy to create an account. Begin by clicking on 'Start here' at the top of each page. This will take you to the 'New Account' page where you'll be prompted to enter some relevant information to create your Edwin Watts Golf a Worldwide Golf Company account. Once completed, our website will recognize your registered email address. For future transactions, all you'll have to do is enter your registered password.

 

Returning customers — If you are an established Edwin Watts Golf a Worldwide Golf Company customer who has made an online purchase all you will need to sign in is your email address and password.

 

Once your order is completed you will receive an order confirmation number and an order confirmation email. We recommend that you keep these for your records until you receive your order.

 

Can I contact you with questions about my order?

If you have questions on a product or service, contact Edwin Watts Golf a Worldwide Golf Company Customer Service for assistance M-F 8am-5pm (PT) at 1-800-874-0146 (US) or 1-714-972-3695 (International), or click here to send an email to customer service.

 

Where can I find an Edwin Watts Golf a Worldwide Golf Company retail store?

Please view our Store Locator page to find store locations, directions, store hours and special events for all Edwin Watts Golf a Worldwide Golf Company retail locations.

 

What is Edwin Watts Golf a Worldwide Golf Company 's pricing policy?

We make every effort to avoid errors in pricing and product information. However, if a mistake does occur, we reserve the right to correct it. We apologize for any inconvenience it may cause. For questions related to pricing please contact Edwin Watts Golf a Worldwide Golf Company Customer Service at 1-800-874-0146.

 

How can I find more about Terms & Conditions?

For more information you may click here or call one of our sales associates at 1-800-874-0146 (US) or 1-714-972-3695 (International)

 

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PAYMENT OPTIONS

 

What forms of payment does Edwin Watts Golf a Worldwide Golf Company accept?

At edwinwattsgolf.com we accept a variety of online payment options. The following forms of payment are accepted:

 
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Gift Card
 

What forms of payment are available for international orders?

All pricing for international orders are in US dollars. The following forms of payment are accepted:

 
  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • Golf Gift Card
 

How do I redeem a "Rewards Card"?

Thank you for being a Rewards Member. As a Rewards Member you may be awarded an Rewards Member Card good towards your next purchase. Your Rewards Member Card is redeemable at any Worldwide Golf Company Retail locations, online at edwinwattsgolf.com or by phone at 800.874.0146.

 

Cards are not redeemable for cash unless otherwise required by law. Cards will not be replaced if lost or stolen unless an original sales receipt is presented or otherwise required by law. Replacements will be issued by our Home Office. Your Rewards Card cannot be combined with any other coupon, applied to previous purchases or used to purchase gift cards. If you return a portion of your purchase, a portion of the discount will be lost. If you return the entire purchase, the discount will be lost. No reproductions will be accepted. For in-store purchases, coupon must be surrendered at time of purchase to receive discount. For online purchases, enter the 19-digit online code during transaction to receive discount. In the event of technical issues, we reserve the right to suspend online redemption of this promotion. No fees apply. These promotional cards EXPIRE 30 DAYS FROM ISSUANCE. You may obtain specific information of your Rewards Card, including balance and expiration date, by calling 800.242.5353.

 

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GIFT CARDS & eGift Cards

 

Does Edwin Watts Golf a Worldwide Golf Company offer gift cards?

We offer gift cards for purchase here. There are available in $25 - $1000 denominations. They are easy to redeem online, at any of our stores or for any catalog purchase.

 

What is an eGift Card?

The eGift Card is an ultra-fast gift card solution. Simply purchase them online with a credit card, and within 24 hours, the eGift Card will arrive to your designated recipient via email. The eGift Card can be redeemed online, at our stores or via our catalog.

 

eGift Cards are available in denominations of $25 - $1000 and can be purchased here

 

What shipping charges apply to gift cards?

Edwin Watts Golf a Worldwide Golf Company offers no delivery charge for standard delivery via the U.S. Postal Service. Standard delivery orders will arrive within 3 to 7 business days. Please note that you must purchase multiple gift cards separately in order to ship them to different addresses.

 

Where can I redeem my gift card or eGift card?

Gift cards and eGift cards can be used with any online order, catalog order and at any Edwin Watts Golf a Worldwide Golf Company store. You may redeem a Gift Card for merchandise or in-store services (in the United States) online or at any of our store locations or via the phone. Except where prohibited by law, the card becomes void after two years and is not redeemable for cash. Edwin Watts Golf a Worldwide Golf Company will not replace your card if it is lost or stolen. You must present this Gift Card at the time of use or purchase or for inquiries related thereto. For balance inquiries, please call (800) 874-0146.

 

Can I use a gift card or eGift Card as a partial payment for any Edwin Watts Golf a Worldwide Golf Company purchase?

Yes. Gift cards and eGift cards can be used with any online order, catalog order andand at any Edwin Watts Golf a Worldwide Golf Company store. Upon checkout, once you reach the Payment Information page simply enter your gift card or eGift Card number and your credit card number to pay your purchase in full.

 

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PERSONALIZATION

 

What is the difference between logo and personalization?

 

When it comes to golf balls, personalization is a standard block font printed on the ball in all uppercase letters available in four imprint color choices (black, blue, red or green). Font treatments of all other personalized items vary depending on the manufacturer. A logo is artwork, a design or a specialized font requiring the submission of an electronic artwork image or file for the manufacturer to reproduce.

 

What type of information can I have imprinted on a golf ball?

Any text that it is not profane, derogatory or obscene is acceptable as long as it fits within the manufacturer's character limitations. The manufacturer reserves the right to refuse to print any requested text.

 

What are the character limitations?

Limitations vary by vendor, but generally follow 17 characters (including spaces and punctuation) printed on a maximum of three lines each. Please check the product detail page online or our catalog for specific manufacturer requirements.

 

Is there a minimum quantity to order for personalized or logo golf balls?

For logo golf balls, there is a minimum order quantity of 12 dozen. Minimum orders for personalized balls vary by manufacturer. Check the product detail page or our catalog for specific manufacturer specifications.

 

How long does it take to get personalized or logo golf balls?

Lead-times vary by manufacturer. Please check the product detail page online or our catalog for an approximate delivery schedule. In general, personalized golf balls take approximately 1 week in production and up to 1 week for delivery by UPS Ground service. Logo balls take approximately 2 weeks in production (once artwork is received and approved) and up to 1 week for delivery by UPS Ground service.

 

Can I get my personalized order any faster?

All manufacturers offer some type of express service. The additional cost varies by manufacturer. Please call one of our sales representatives at 1-800-874-0146 for specific information on the item you're interested in.

 

What types of files are acceptable for logo artwork?

The preferred format for logo artwork is EPS, PDF or TIF formats with a minimum 300 dpi resolution. JPEG files are acceptable but may require retouching. A minimum $25 fee is charged for any logo that requires touch-up or editing.

 

Does Edwin Watts Golf a Worldwide Golf Company offer personalization on items other than golf balls?

Yes. Edwin Watts Golf a Worldwide Golf Company is always looking for new and interesting items that are customizable with personalization or logos and deliver in a reasonable timeframe. We currently offer personalization/logo customization on glassware, travel and golf bags, hole-in-one awards, putters, shoes and much more. Click here to view our full line of personalized products.

 

Can I return personalized items for credit or exchange?

Personalized items cannot be returned for credit or exchange. Please see our Return Policy in our catalog or online for complete details.

 

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YOUR ACCOUNT

 

How can I check out?

Click on the ‘My Cart' link at the top of any page to begin the process and follow the promptsfor checkout.

 

How can I be certain that my order has been received?

Upon completion of your order, Edwin Watts Golf a Worldwide Golf Company will send you an order confirmation e-mail specifying the products and quantities ordered, shipping and sales taxes (if applicable), and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active. You can update your existing ship-to address specific to this order once you are in the shopping cart.

 

Can I change my online order?

If you need to make a change to an existing online order after submittal, please contact Edwin Watts Golf a Worldwide Golf Company Customer Service by phone (toll-free US: 1-800-874-0146; International: 714-972-3695) as soon as possible. Although we will try our best to accommodate your change, Edwin Watts Golf a Worldwide Golf Company cannot guarantee that the order change can occur once it is submitted. Please include your order number and customer number (if known). There may be a slight delay between your online order submission and the download to our order processing system; therefore, it is vital that you have all the necessary information available for one of our Customer Service Representatives.

 

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SHIPPING & DELIVERY

 

What are my shipping options?

Information about Edwin Watts Golf a Worldwide Golf Company 's shipping policies can be found here.

 

Where can I find information on international shipping?

Information about Edwin Watts Golf a Worldwide Golf Company 's international shipping policies can be found on this page.

 

Why has my order been delayed?

Shipping delays may occur during busy holidays or in the spring, the beginning of golf season. We will do our best to accommodate last-minute and expedited orders placed during these times. In general, online orders ship within 24 hours upon submittal. "Next Day Air" and "2-Day Air" deliveries are based on when orders leave Edwin Watts Golf a Worldwide Golf Company . Orders must be placed by 1 p.m. (PT) Monday-Friday in order to be eligible for that day's "Next-Day Air" or "2-Day Air" shipments. If you are specifying expedited shipping requests over the weekend, please note that an order placed over the weekend will not be shipped until Monday evening. Also expect a longer delivery for personalized orders as they take longer to manufacture.

 

Where is my order being shipped from?

The majority of orders are processed and shipped from our headquarters in Fort Walton Beach, Florida. Please keep that in mind when you decide your delivery method (i.e., an overnight shipment to Dallas will not get there much faster than a standard ground delivery). Also, on occasion, we ship items or entire orders from our retail store locations. Shipments from our retail stores cannot be expedited and may add a day or two to the delivery time.

 

Is a shipment to Guam and Puerto Rico considered an international order?

No. Orders shipping to Guam and Puerto Rico are considered domestic orders and are therefore charged domestic order rates.

 

Can all orders be shipped internationally?

Certain items, such as Clearance or Sale items, cannot be shipped internationally. Every sale or clearance item ships directly from our retail stores, which are not equipped to ship international orders at this time. If you'd like to double-check whether or not a particular item can be shipped internationally, please call Edwin Watts Golf a Worldwide Golf Company Customer Service by phone (toll-free US: 1-800-874-0146; International: 1-714-972-3695).

 

What is the shipping schedule for Christmas?

Guaranteed Christmas Delivery On Last Minute Gifts! Order by 3pm Dec. 22nd

 

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RETURNS

 

What is your return policy?

Information about Edwin Watts Golf a Worldwide Golf Company 's return policy can be found on our Returns Policy page.

 

How do I return merchandise?

Products may be returned to any Edwin Watts Golf a Worldwide Golf Company store. If you purchase online you can return in the store or have it shipped back to us. If you choose to return your order via postal mail we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your Edwin Watts Golf a Worldwide Golf Company Customer Number, and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:

 

Edwin Watts Golf a Worldwide Golf Company
ATTN: Returns Dept.
1421 Village Way
Santa Ana, CA 92705

 

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SERVICES / POLICIES

 

Price Matching

We will match most competitors prices on in-stock items, providing that they do not violate manufacturers’ price policies. The competitor must be an authorized dealer with the product in stock.

 

Club Trade-In Program

Who said you have to hold on to your clubs for an eternity? Edwin Watts Golf a Worldwide Golf Company 's Club Trade-In Program makes trade-ins a breeze. We take care of everything. This means you don't have to worry about the buyer or the hassle and risk of trading. All you have to do is choose your new club(s). It's the hassle-free, ultra-affordable way to get new clubs. Find out more on our Club Trade-In Program page.

 

Satisfaction Guarantee

Edwin Watts Golf a Worldwide Golf Company is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund, so long as it is new and unused, and in its original packaging.

 

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PRIVACY & SECURITY

 

Is ewdinwattsgolf.com secure?

Yes. edwinwattsgolf.com utilizes industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to insure your online ordering security. This process scrambles your order information so it cannot be read by anyone other than Edwin Watts Golf a Worldwide Golf Company , even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Internet Explorer or Netscape Navigator, versions 4.06 or greater) will enable you to take advantage of our site's data encryption feature.

Our site is secure when you enter into the "shopping cart" section and are asked for sensitive credit card information. A security symbol (unbroken key or closed lock) will appear at the bottom of your browser's window, indicating when you are in the secure mode on some browsers.

 

How do you recommend viewing edwinwattsgolf.com?

For the best viewing experience, we recommend browsing edwinwattsgolf.com at a screen resolution of 1024 x 768 with Mozilla Firefox 2  or later, Microsoft Internet Explorer 7 or later, or Safari 3 or later.

 

I've bookmarked your site - why doesn't it change?

Your browser contains a feature called "cache" wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old "cached" page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's "refresh" or "reload" button to get the most recent information on that page.

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