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Returns

Return Policy:

Edwin Watts Golf is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.

 

The following products may NOT be returned:

 
  • Special orders
  • Custom golf clubs
  • Personalized items
  • Books and software
 

Returns must be completed within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid unless purchase qualified for Free Returns and we provide you a Prepaid Shipping Label. We will not accept return items shipped to us C.O.D. Please include a copy of your receipt and a note the reason for your return and enclose the slip in the original shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, email address, order number, your Edwin Watts Golf Customer Number and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:


Edwin Watts Golf Shops - A Worldwide Golf Shops Company
Attn: Return Department
1421 Village Way
Santa Ana, CA 92705


Returns and exchanges are accepted only for items purchased from Edwin Watts Golf. Refunds will be applied based on the original method of payment.

 
 

Shipping

 

Original shipping charges are non-refundable.

 
 

Defective Products

 

All products have a 2 year warranty from date of purchase, if purchased prior to 2 years it is void of warranty.

To return defective products, simply make a note with your name, return shipping address, and daytime phone number. Include a copy of your original invoice which will help expedite your return. If you do not have your original invoice, explain in your note who the original purchaser was and approximate time of the purchase. Explain the problem that you are having with the product, also include any pertinent information you feel you need to tell us.

Return this information, along with all components of the product(head, shaft, all broken parts, etc.) to:

Edwin Watts Golf Shops - A Worldwide Golf Shops Company
Attn: Returns Department
1421 Village Way
Santa Ana, CA 92705

 
 

Warranty Claims

 

Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Edwin Watts Golf prior to returning any merchandise for warranty consideration

 
 

Shortages

 

Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

 
 

Damaged Goods

 

If an item reaches you in damaged condition, save the shipping carton and notify Edwin Watts Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

 
 

How to Return Merchandise

 

In order to return golf equipment for exchange or refund, the equipment must be in new and unused condition. If you have hit the clubs at the range, the course, backyard, etc. it is no longer new and is non-returnable.

All apparel and accessories; i.e. shoes, gloves, etc must be in a new and unused and in original packaging with original tags on product.

To send back new equipment, make a copy of your original invoice and include a note with any pertinent information we need to know; i.e. exchange for different type of club, different flex, or different model, or address change. If you cannot locate your original invoice, then please just make a note. If you're shipping to a different address than what we originally shipped to, please include it in your note. Also, include your daytime telephone number and your evening number in case we have any problems with availability, so we will be able to contact you.

Please send the merchandise back to the following address:

Edwin Watts Golf Shops - A Worldwide Golf Shops Company
1421 Village Way
Santa Ana, CA 92705.