Return Policy:
Edwin Watts Golf is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.
The following products may NOT be returned:
- Special orders
- Custom golf clubs
- Personalized items
- Books and software
Returns must be completed within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid unless purchase qualified for Free Returns and we provide you a Prepaid Shipping Label. We will not accept return items shipped to us C.O.D. Please follow the instructions on the back of your packing slip, note the reason for your return and enclose the slip in the original shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, email address, order number, your Edwin Watts Golf Customer Number and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:
Edwin Watts Golf Shops
Attn: Return Department
20 Hill Avenue
Fort Walton Beach, FL 32548
Returns and exchanges are accepted only for items purchased from Edwin Watts Golf. Refunds will be applied based on the original method of payment.
Shipping
Original shipping charges are non-refundable.
Defective Products
Any defective product may be returned anytime while still under the manufacturer's warranty period.
Warranty Claims
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Edwin Watts Golf prior to returning any merchandise for warranty consideration
Shortages
Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.
Damaged Goods
If an item reaches you in damaged condition, save the shipping carton and notify Edwin Watts Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.
How to Return Merchandise
Products may be returned to any Edwin Watts Golf store. If you purchase online you can return in the store or have it shipped back to us. To return an item to our warehouse we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your Edwin Watts Golf Customer Number, and the reason for the return or exchange. Wrap the package securely and send it to the following address:
Edwin Watts Golf Shops
Attn: Return Department
20 Hill Avenue
Fort Walton Beach, FL 32548